Multiple Choice Flashcards on 07 Microsoft Certified- AI Transformation Leade...

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Flashcard Practice Microsoft Certified: AI Transformation Leader (AB-731) Multiple Choice

A company wants a customer service agent that answers warranty questions, checks order status, and creates return requests. Which Copilot Studio design is strongest?

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Let the agent create return approvals even when policy data is missing Use a generic web-grounded chat because order status is not enterprise data Use approved warranty knowledge, authenticated order lookup, a governed return-request action, escalation rules, and monitoring Connect the agent to every customer database table with admin access so it can answer more questions

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