Multiple Choice Flashcards on 08 Microsoft Certified- Agentic AI Business Sol...

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Flashcard Practice Microsoft Certified: Agentic AI Business Solutions Architect (AB-100) Multiple Choice

A company wants to pass payment status, loyalty tier, and recent complaint text from Contact Center into an agent for routing. Compliance is concerned about sensitive data in prompts and handoff notes. What should the architect do?

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Remove all context and ask representatives to search records after escalation Pass every available customer field so the agent has maximum context Pass only required context, protect sensitive fields, log access, and escalate risky cases Store sensitive context in the greeting so customers can confirm it quickly

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