Multiple Choice Flashcards on 08 Microsoft Certified- Agentic AI Business Sol...

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Flashcard Practice Microsoft Certified: Agentic AI Business Solutions Architect (AB-100) Multiple Choice

A company deploys Service Agent. Representatives report that it gives strong answers in Copilot Service workspace but asks for case details when used from Microsoft 365 Copilot. What should the architect explain and adjust?

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The representatives should switch to Sales Agent because it remembers every recently opened case Service workspace can provide active case context, while Microsoft 365 Copilot may require record reference or source selection; update guidance and source configuration accordingly The agent is broken because Service Agent cannot use any case data outside the service workspace Change prompt wording after one successful chat turn before testing tools, knowledge, handoff, and telemetry

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